這八大趨勢是:
- Distributing cocreation
- Using consumers as innovators 把消費者當創新者
- Tapping into a world of talent
- Extracting more value from interactions 從互動中創造更多價值
- Expanding the frontiers of automation 擴展自動化的疆域
- Unbundling production from delivery
- Putting more science into management
- Making businesses from information 從資訊中創造事業
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